Privacy policy

Last Updated: August 6, 2025

Your privacy and trust are extremely important to us at SilverLink Tech ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our tech support services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. What Information We Collect
We only collect information that is essential to provide you with our services. We collect information in the following ways:
Information You Provide Directly:
Contact Information: When you book a session or subscribe, we collect your name, email address, and phone number.
Payment Information: When you make a payment, your credit/debit card details are processed directly by our secure third-party payment processor (e.g., Stripe). We do not store your full credit card number on our servers.
Session Information: When you request support, you may provide us with information about the technical issues you are facing. We only ask for information relevant to solving the problem.
Information We Collect Automatically:
Website Usage Data: Like most websites, we may collect non-personal information about how you interact with our website (e.g., which pages you visit, time spent on the site). This helps us improve our website's performance and user experience. This is typically done through cookies.

2. How We Use Your Information
We use the information we collect for the following specific purposes:
To Provide and Manage Our Services: To schedule your support sessions, process your payments, and manage your subscription.
To Communicate With You: To send you booking confirmations, payment receipts, video call links, and important updates about our services or your account.
To Improve Our Services: To understand how our customers use our services so we can improve our offerings and website functionality.
To Provide Customer Support: To respond to your questions and resolve any issues you may have.

3. How We Share Your Information
We do not sell, rent, or trade your personal information to any third parties for marketing purposes. We only share your information with trusted third-party service providers who help us operate our business, such as:
Payment Processors (e.g., Stripe): To securely process your payments.
Scheduling Tools (e.g., Calendly): To manage your bookings.
Communication Tools (e.g., Google Meet, Zoom): To conduct our video support calls.
These providers are bound by their own privacy policies and are only permitted to use your information to perform the services we have requested.

4. Our Commitment to Your Security
We take the security of your personal information very seriously.
We will NEVER ask for sensitive personal information such as bank account passwords, social security numbers, or other government identification numbers.
We use industry-standard security measures, including SSL encryption, to protect our website and the data you share with us.
We use trusted, secure third-party services for payment and scheduling to ensure your data is handled safely.

5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to manage your subscription and to comply with our legal obligations.

6. Your Rights
You have the right to:
Access the personal information we hold about you.
Request that we correct any inaccurate information.
Request that we delete your personal information, subject to any legal or contractual obligations we may have.
To exercise these rights, please contact us at the email address below.

7. Cookies
Our website may use "cookies" to enhance your experience. Cookies are small files placed on your device that help us analyze web traffic and improve our site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and, if you are an active subscriber, by sending you an email.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
SilverLink Tech Email: [email protected] Website: silverlinktech.com